APP Privacy Policy

Last Updated: January 1, 2025

This Privacy Policy explains how VPROP TECHNOLOGY PTE. LTD. ("we," "us," or "our") collects, uses, and protects your personal data when you use our mobile application distributed via Google Play. The app is listed under the Google Play account of PUREPLAY STUDIOS LLC, which acts solely as the account holder for distribution purposes and does not process user data.

1. Who We Are

VPROP TECHNOLOGY PTE. LTD. is a company incorporated in Singapore, responsible for developing and operating the application. For any questions regarding this Privacy Policy, please contact us at: support@vproptrader.com.

2. App Permissions

Our application requests the following permissions:

INTERNET: To enable online features and communication.
ACCESS_NETWORK_STATE: To check network availability.

These permissions are used solely to facilitate the customer support chat feature, enabling you to share photos when seeking assistance.

3. Information We Collect

3.1 Information You Provide

We collect information you provide directly, such as:

Email address or WhatsApp phone number used for account registration (this information is encrypted to ensure security).
Photos or messages submitted via customer support chat.
Any other information you choose to share with us.

3.2 Information Collected Automatically

We may collect certain data automatically, including:

Device information (e.g., model, operating system version).
Usage data (e.g., app interactions, timestamps).

3.3 Information from Third Parties

We may receive data from third-party service providers (e.g., analytics or customer support tools) to improve our services, subject to their respective privacy policies.

Specifically, we use AppsFlyer , Facebook SDK and Firebase to help analyze user engagement, app performance, and crash reports. These tools may collect anonymized or pseudonymized data such as device identifiers, app usage patterns, and crash diagnostics to help us improve the app experience. Their data collection is governed by their own privacy policies.

4. How We Use Your Information

We use your data to:

Create and manage your user account.
Provide and improve customer support services.
Ensure the functionality and security of the app.
Comply with legal obligations.

5. Data Storage and Security

Your data, including email addresses and WhatsApp phone numbers provided during registration, is stored securely using industry-standard encryption and organizational measures to protect it from unauthorized access, loss, or misuse. We retain data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Data Sharing

We do not share your personal data except:

With service providers necessary to operate the app (e.g., customer support platforms), under strict confidentiality agreements.
When required by law or to protect our rights.

7. International Data Transfers

Your data may be transferred to countries outside Singapore for processing. We ensure such transfers comply with applicable laws, using safeguards like Standard Contractual Clauses.

8. Your Rights

Under applicable laws, including Singapore’s PDPA, you have the following rights regarding your personal data:

Access: Request a copy of your data.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your data.
Restriction: Request restriction of data processing.
Data Portability: Request transfer of your data to another entity.
Objection: Object to certain data processing.
Withdraw Consent: Withdraw consent where processing is based on consent.
Complaint: Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at support@vproptrader.com.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us at:

Email: support@vproptrader.com